Return Policy for Husool.com

At Husool.com, we prioritize customer satisfaction and want you to be fully satisfied with every purchase. Our return policy is designed to make the return process simple, transparent, and fair. Please read below for details on how to initiate a return, the conditions for eligible returns, and the options available to you.

1. Eligibility for Returns

• Return Window: You may request a return within 7 days of receiving your order.
• Product Condition: Items must be in their original, unused condition with all tags, packaging, and any included accessories intact.
• Non-Returnable Items: Certain items, such as perishable goods, personal care products, and customized items, are not eligible for return unless they arrive damaged or defective.
• Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Conditions for Accepting Returns

• Damaged or Defective Products: If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. We will facilitate a replacement or issue a refund upon verification.
• Incorrect Items: If you received an incorrect item, we will arrange for a return at no additional cost and provide the correct product as quickly as possible.
• Quality Inspection: Returned items will undergo a quality inspection upon arrival. Returns that do not meet our return conditions may not be eligible for a refund or exchange.

3. Return Process

1. Initiate a Return: Contact our Customer Support team via WhatsApp or email within the return window to initiate the return. Please provide your order number and reason for the return.
2. Pack the Item: Securely pack the item in its original packaging with all accessories and tags intact.
3. Arrange Pickup or Drop-off: Depending on your location, we may arrange a pickup for the item or provide a designated drop-off point.
4. Inspection and Processing: Once we receive and inspect the item, we will confirm the return status within 3 business days.

4. Refund Options

• Refunds to Original Payment Method: If eligible, refunds for payments made by credit card or online transfer will be issued to the original payment method within 5-7 business days.
• Store Credit: Customers may choose to receive a store credit, which can be used for future purchases on Husool.com.
• Cash-on-Delivery Refunds: For cash-on-delivery orders, refunds will be issued as store credit or direct bank transfer, as preferred.

5. Exchange Policy

• Size or Color Exchanges: If you wish to exchange an item for a different size or color, please initiate a return and request an exchange within the 7-day return period. Availability may vary.
• Product Availability: Exchanges depend on product availability. If the desired item is out of stock, we may offer an alternative option or process a refund.

6. Return Shipping

• Return Shipping Cost: If the return is due to our error (incorrect or defective item), Husool.com will cover the return shipping cost. Otherwise, the customer is responsible for the shipping fee.
• Pre-Paid Label: For eligible returns, we may provide a pre-paid return label. Our Customer Support team will inform you of this option during the return process.

7. Important Notes

• Final Sale Items: Items marked as “Final Sale” or “Clearance” are non-returnable and non-exchangeable.
• Repeated Returns: To maintain fair and consistent service, Husool.com reserves the right to refuse service to customers who repeatedly misuse our return policy.
• Inspection and Approval: Returns are subject to inspection and approval. We reserve the right to decline returns that do not meet our conditions.

Contact Us

For any questions regarding returns, please contact our Customer Support team via WhatsApp or email. We are here to help ensure your experience with Husool.com is smooth and satisfactory.

Thank you for shopping with us and for your trust in Husool.com!